sona1's Privacy Policy

sona1 (referred to hereafter as "we", "our", or "the platform") operates an online casino and betting service for players in Bangladesh. This privacy policy explains what personal information we collect, how we use it, and how we keep it secure when you visit our website sona1.lat, create an account, or use any of our services.

By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

Direct Collection

When you open an account with sona1, we collect information directly from you. This includes information entered in the registration form, documents uploaded during identity verification, payment details provided while processing transactions, and information shared when contacting our support team.

Automatic Collection

Some information is collected automatically through cookies, log files, and similar tracking technologies. This information is used to improve site performance and personalise your experience.

Collection from Third Parties

Specific information may be verified where necessary from payment processing partners (bKash, Nagad, Rocket) and identity verification services. This information is used solely to confirm the validity of transactions and to prevent fraud.

sona1 uses the information it collects for the following purposes:

We do not sell your information to any third party

sona1 never sells your personal information to third parties for commercial purposes. Information may be shared in a limited way in the specific circumstances below:

• Payment Processing: Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, or Ezugi may technically access limited session data in order to run gameplay.
• Legal Obligations: Disclosure of information may be required in response to a valid legal directive, court order, or request from a government authority.
• Fraud Prevention: Limited information may be shared with security partners to detect and prevent fraudulent activity.

Retention Period

We retain your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active, and for a defined legal period after closure.
• Transaction Records: Retained for an extended period in accordance with financial regulations.
• Technical Logs: Generally kept for a short period and reviewed regularly.
• Support Communications: Retained for a defined period after your request has been resolved.

Data Deletion Requests

You may request that your personal information be deleted after closing your account. However, some information must be retained for a defined period due to legal obligations. For such requests, contact [email protected].

What cookies are and why they are used

Cookies are small text files stored in your browser that help improve your experience on the site. sona1 uses the following types of cookies:

• Essential Cookies: These are necessary to ensure the basic functionality of the site. They manage sessions, maintain login status, and keep security features active.
• Performance Cookies: To understand which parts of the site are used most and to improve site speed and performance.
• Functionality Cookies: To remember your preferences (such as language) and to personalise your experience.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the site.

Technical Protection

sona1 applies high-standard technical measures to protect your information. Our security infrastructure includes:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption, which prevents third-party interception.
• Data Encryption: Sensitive information in storage is kept in an encrypted state.
• Access Controls: Only authorised staff may access your information, and only for specific purposes.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: An option to add an extra layer of security to protect your account.

In the Event of a Security Breach

If a security breach occurs and there is a possibility that your information has been affected, we will notify you directly as quickly as possible. Steps will also be taken to reduce the impact and prevent recurrence.

You have the following rights regarding your personal information, and sona1 fully respects them:

To exercise these rights, email [email protected] or contact us via live chat. Our support team is available 24/7 in Bengali and English.

Age Verification Policy

sona1 is for users aged 21 and over only. We do not intentionally collect information from anyone under the age of 21. We verify age at registration and no minor is permitted to create an account.

If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all related information will be deleted.

Update Process

sona1 may update this privacy policy from time to time. Changes may be made due to service improvements, the introduction of new technologies, or legal requirements.

For important changes, we will notify you in advance by email or by displaying a notice when you log in to your account. The updated policy will take effect from the date it is published.

If you continue to use the site after any changes, it will be understood that you have agreed to the new policy. Therefore, it is recommended that you review this page regularly.