sona1 Terms & Conditions

These Terms & Conditions ("Terms") form a binding legal agreement between the sona1 platform and the user ("Member" or "you"). sona1 is an online casino and sportsbook service platform operated for players in Bangladesh.

The term "Platform" as used in these Terms refers to the sona1 website, mobile browser version, and all associated services. These Terms apply whenever you use this platform through any means.

1.1 Applicability of Terms

In addition to these Terms, sona1's Privacy Policy, Responsible Gaming Policy, and any special promotional terms published from time to time shall apply together. In the event of a conflict, these main Terms shall take precedence.

1.2 Language & Communication

sona1 provides support in both Bengali and English. However, if any inconsistency arises between the Bengali version and the English version of these Terms, the Bengali version shall take precedence.

1.3 Age Restriction

All services on sona1 are available to persons aged 21 and above only. Opening an account by a minor is strictly prohibited, and any account found in breach of this rule will be terminated immediately.

To open an account at sona1, you must meet the eligibility criteria below and provide accurate information at the time of registration.

2.1 Eligibility Requirements

• You must be at least 21 years of age.
• You must be a real individual — registration on behalf of a corporate or business entity is not permitted.
• A new account may only be opened if you do not already have an active account — each person may operate only one account.
• You must comply with all applicable local laws.

2.2 Information Provided at Registration

The information you provide at registration must be completely truthful, accurate, and up to date. Providing false or misleading information will result in your account being terminated, and any funds in the account may be forfeited.

2.3 Multiple Accounts Prohibited

Operating multiple accounts from the same person, household, residential connection, or device is strictly prohibited. If multiple accounts are detected, all accounts will be closed and all bonus funds will be fully forfeited.

3.1 Password & Login Security

It is your responsibility to keep your account password and login details completely confidential. Do not share your login details with any third party. If you notice any unauthorized access or suspicious activity, you must notify the sona1 support team immediately.

3.2 Identity Verification (KYC)

sona1 reserves the right to conduct an identity verification (Know Your Customer — KYC) process at any time. Any of the following documents may be requested for verification:

• National Identity Card (NID)
• Passport
• Driving License
• Proof of mobile banking account

Withdrawals may be put on hold until the KYC process is completed. Refusing to provide documents or submitting false documents will result in account termination.

4.1 Accepted Payment Methods

sona1 currently supports three major mobile banking methods in Bangladesh: bKash, Nagad, and Rocket. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Deposit Limits & Process

• Minimum deposit: ৳500 (per method)
• Deposits are generally credited to the account instantly.
• Using the correct reference number at the time of deposit is mandatory.
• Depositing through a third party is prohibited — you may only use a payment method registered in your own name.

4.3 Withdrawal Terms

• Minimum withdrawal: ৳800
• Standard withdrawal processing time: completed within 5 to 30 minutes.
• Withdrawal requests are only approved to the same payment method used for the deposit.
• Withdrawal requests may not be processed until KYC verification is completed.
• Bonus winnings cannot be withdrawn until the bonus wagering requirement has been met.

5.1 Welcome Bonus

New members at sona1 have the opportunity to receive a bonus of up to 150% on their first deposit, up to ৳20,000. The bonus amount will never exceed ৳20,000.

5.2 Bonus Examples

• Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500
• Deposit ৳28,000 → Bonus ৳20,000 (capped at the maximum limit) → Total balance ৳48,000

5.3 Wagering Requirements

To withdraw bonus winnings, you must wager 25 times the bonus amount. Wagering is calculated on the bonus only — not on the deposit amount.

For example: ৳1,500 bonus × 25 = a total of ৳37,500 must be wagered before withdrawal.

5.4 Additional Bonus Terms

• The bonus will be given once only — per account.
• After receiving the bonus, wagering must be completed before a withdrawal can be made.
• Bonus balance can be used to place bets in both the sportsbook and casino, however the bonus contribution may vary for specific games.
• sona1 reserves the right to change or cancel any promotion with short notice.
• If bonus abuse is suspected, sona1 reserves the right to suspend or forfeit the bonus pending an investigation.

6.1 Fair Play Policy

sona1 is committed to ensuring a safe and fair gaming environment. All games on the platform operate in accordance with Fair Play principles.

6.2 Technical Errors

If a game result is affected by a server error, disconnection, or other technical issue, sona1 will review the relevant game logs and make a decision. sona1's decision in such cases is final.

6.3 Sports Betting Rules

• All bets are final once placed and cannot be cancelled.
• If a match is cancelled or postponed, the related bet will be considered void and the original stake will be refunded.
• If clearly incorrect odds are displayed, sona1 reserves the right to void those bets.

6.4 VIP Program

sona1's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. A weekly cashback is provided at each tier:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Reaching a higher tier depends on your activity on the platform. sona1 reserves the right to change the detailed terms relating to VIP benefits.

7.1 Commitment to Responsible Play

sona1 believes that gaming should be a recreational activity. We provide various safeguards to prevent problem gambling.

7.2 Self-Exclusion & Limit Setting

Members may voluntarily request deposit limits, wagering limits, or a temporary account suspension for a set period. To make this request, please contact the support team.

7.3 Protection of Minors

Please be mindful that minors on your device are not able to access this platform. Always keep your login details confidential.

The following activities are strictly prohibited on the sona1 platform. Any breach of these rules will result in immediate account termination and all balances may be forfeited:

8.1 Financial Offences

• Money laundering or depositing funds from illegal sources.
• Using fraudulent payment methods.
• Filing a chargeback or payment dispute when the transaction was legitimately completed.

8.2 Account-Related

• Operating multiple accounts.
• Opening an account under a false identity or using another person's identity.
• Accessing or operating another person's account.

8.3 Manipulation

• Using bots, automation software, or other technical aids to play games.
• Abusing or manipulating the bonus system.
• Exploiting technical errors in the system to gain unfair profit.
• Manipulating the betting system by colluding with other members.

9.1 sona1's Authority

sona1 reserves the right to temporarily suspend or permanently close any account at any time, for any reason (or without stating a reason), especially in cases of violation of these terms and conditions.

9.2 Voluntary Account Closure

If you wish to close your account yourself, please contact the support team. Make sure to withdraw any valid balance before closure.

9.3 Forfeiture Policy

If an account is closed due to a violation of the rules, all bonus balances and any winnings earned using bonuses will be completely forfeited. Whether the original deposit amount is returned will be determined subject to investigation.

10.1 Service Disruption

sona1 always strives to provide uninterrupted service, however sona1 will not be liable for any compensation if the service is temporarily disrupted due to technical maintenance, network issues, or uncontrollable circumstances.

10.2 Third-Party Game Providers

sona1 is not directly responsible for any issues with the software or services of game providers including Pragmatic Play, Spribe, JILI, PG Soft, and others. In such cases, the relevant provider's policies will apply.

10.3 Gaming Losses

The member is solely responsible for any financial losses incurred in gaming or betting. sona1 is not liable for the outcome of any game. Before playing, make sure you can afford to lose the amount you are wagering.

11.1 Data Collection

sona1 collects and processes personal information necessary to provide its services. This information includes name, contact details, payment information, and records of gaming activity.

11.2 Use of Data

Collected information is used solely for service improvement, ensuring security, fulfilling legal obligations, and communicating with members. Data is not sold to third parties.

For more details, please visit our Privacy Policy page.

11.3 Cookie Policy

Cookies are used on the sona1 website to help improve the user experience. It is possible to control cookies by changing browser settings, however some features of the service may become limited as a result.

12.1 Right to Make Changes

sona1 reserves the right to modify these terms and conditions at any time. In the case of significant changes, members will be notified via their account email or platform notification.

12.2 Continued Use After Changes

Continuing to use the platform after updated terms and conditions have been published will be considered as your acceptance of the new terms. If you do not agree to the new terms, please request closure of your account.

12.3 Applicable Law

These terms and conditions and any disputes arising from them will be governed in accordance with the relevant applicable law. Disputes will first be attempted to be resolved through negotiation.

12.4 Contact

For any questions or concerns regarding these terms and conditions, please contact our support team: [email protected] — we are available seven days a week, twenty-four hours a day to assist in Bengali and English.